Step 3: If the error continues, it could be because the network is busy , try to try again later. CE An internal system error has occurred. Could not get time and date data Step 1: connect your PS4 to the Internet. Step 3: If the error occurs again, visit the PlayStation Support Center for additional technical support.
Step 1: Login to the system and re-record the facial data. Step 2: if the error persists, log in as another user and register your facial data again. Application data may be corrupted. Step 2: make a backup of your data to a USB device or online PS Plus , and start in safe mode to try to rebuild the database. Cancel the download and try again from the beginning. Step 2: restart your PS4 and try the download Step 3: If the error persists, the network connection may be busy or unstable.
Cancel the download and try again after a few minutes. CE Download canceled because content does not need to be downloaded Step 1: Select [OK] in the error message. Step 2: Next, go to the home screen to select the game icon. Check that the item you have purchased is available in the title. CE Could not connect to the server to verify the license Step 1: There may be a problem with the server, please try again later. If the problem persists, contact PS4 support.
If you recently changed your hard drive, use the above HDD. If not, please visit the PS4 support page for additional help. Delete the content listed in [Options] and try downloading the content from the Library again. Afterwards, start the PS4 safe mode to try to rebuild the database. After rebuilding the database, restore the data and retry downloading your Library content.
If the test fails to log into the PlayStation Network, please try again later , the server may be experiencing high volume of connections. CE Internal error.
Step 1: turn off the PS4 and restart the system. CE The application cannot be found. Please wait for the game or application to install and try again. Make sure the PSN services and game servers are available. Step 3: update the firmware of your router or router. Turn off other devices that are connected to your network. If you are still having difficulties, please try again later as the server may be experiencing high volume of traffic.
Make sure you are using the correct type of update. For a standard update : you will need the latest version of the system software that can be downloaded from this page. If you have already tried this, installed a new hard drive or initialized the system, you will have to install the software for your PS4 again. Step 2: If the error persists, the downloaded file might be corrupted , delete the update file from the USB device and download it again.
CE A hard drive was not detected on the PS4 system. Follow these steps: Step 1: turn off your PS4, unplug the power cord and remove the top cover of the hard drive as indicated here. Step 2: check that the hard drive is installed correctly. Gently pull it out and reinsert it making sure you connect it properly.
Step 3: If you still experience this error after reinstalling the hard drive , the hard drive could be damaged or faulty or your console may need a service check. If so, access technical assistance as soon as possible. CE, CE An error has occurred with an application or software system. Step 1: Close the application, install the relevant system software and game update , and restart the system. Step 2: If a PS camera is connected to the system, remove it and reboot the system.
Step 3: If you have changed the hard disk drive HDD in the console, put the original hard drive back in. Step 5: If the error persists and occurs with all applications, or as soon as the application starts, contact PlayStation support. CE, CE The connection to the server has failed If you are having trouble connecting to your local network , try this: Step 1: PlayStation Network or game servers are temporarily unavailable.
Make sure if there is a blackout or not in the PlayStation Network services and the game servers. Turn off any other device connected to your network.
If you are still experiencing difficulties, please try again later as the server may be down. If it fails, PSN may be undergoing maintenance. It is also possible that the PSN may be undergoing maintenance.
You can check the status of PSN by following this link. Step 2: if the disk is in good condition. Try to rebuild the system database using PS4 safe mode option 5. Step 2: Delete the content if it is displayed in the content area , and download the content from the Library again. Step 3: If you keep getting that error, please try again later or check the PSN status.
CE Connection to server has failed Step 1: If you have been able to connect to the Internet before , the PSN or game server is most likely temporarily unavailable. You can check it from here. Step 2: if you receive this error every time you connect to the internet, check your SSL configuration and that this service is available. Step 2: Run an Internet connection test. Step 4: if everything remains the same, update the firmware of your router , contact your internet service provider. And if the problem persists, try again later, the server may have too high a volume of visits.
You must wait a few minutes and try again later. Step 2: Restore the saved data. If you have recently changed the hard disk, use the initial HDD. If not, contact PlayStation support. Step 2: Make sure the disc you are using is not dirty, scratched or damaged. Step 2: Make sure the device is properly inserted into your PS4 and wait one minute before trying to access the device. Step 3: Make sure there are no multiple partitions on the USB device. Step 4: check the status of your device on a PC if possible.
Step 3: If the error persists, please try to restore the console to factory settings by following these steps. Step 4: If you continue with this issue, visit the PlayStation Support page. Step 2: Clean the optical disc in order to make sure that the media is not dirty, scratched or damaged. Step 3: restart your PS4.
CE Network error. Error codes E External Generally, these errors are produced by elements external to the console but related to it, such as purchases through PSN or payment and billing information. Step 1: make sure your credit card details have been entered correctly. Step 2: verifies that the information address on your account Sony is the same as that provided by your card issuer. E Problem adding funds to a secondary account Step 1 : the subaccounts do not have a wallet , you have to add funds from the main account linked to the subaccount.
EF: Invalid coupon code Step 1: check and re-enter the code verifying that you have not made a mistake in any number and try again. E The address registered in your PSN account does not match the address of your credit card Step 1: use your web browser PS4, PC or from your mobile to access your SEN account and change the billing information to the correct ones.
E The saved credit card is invalid Step 1: verify that your credit card number and expiration date are valid and up to date. Step 2: Make sure the address on your credit card and the one on your PSN account are exactly the same. If it does, try to redeem the code at a later date when your account balance is lower. If you are not at the limit and you keep getting this error, please try again later. You can check the current status of PSN to make sure that the service is indeed undergoing maintenance.
E The code cannot be redeemed. We have been unable to verify the voucher. Step 1: You will need to try again later. E The product code region does not match the account region.
If you buy a product in another country or region , you will not be able to use it in yours. How to update system software on a PS4 console. Want a guided experience updating your System Software for PS4? PlayStation Online Assistant. System software features on the PS4 console. Version 9. In Trophies, you can now view PS5 trophies in your trophy list. You can also view PS5 trophies in the trophy list on the profile screen under the [Games] tab.
In Messages, we've updated the following: If you're the owner of a group, you can now delete it. To delete a group, open the options menu, and then select [Delete Group]. If you delete a group, it will be deleted for all members. Now when you block someone, you can choose to also leave the group that only you and they are in at the same time.
You won't leave groups that include other players. We've made the following improvements to parental controls: Now when a child requests to use communication features for a game, their parent or guardian will receive a notification on the PS4 and PlayStation App. The child will also receive a notification when their parent or guardian accepts, denies, or stops allowing the child to use communication features for a game.
You can now select whether you'd like to receive notifications on your PS4 or through email about new products and special offers.
How to update the PS4 console system software If the system software update on your PS4 console is stuck, restart the update. Manually update PS4 system software. PS4 update file. How to reinstall the PS4 console system software Reinstalling the system software on your PS4 console will delete all of the data on your PS4 console. Reinstall PS4 system software. PS4 console reinstallation file.
Previous PS4 console system software releases. PS4 8. Other updated features On the game session details screen, you can now use the Request to Join button to ask the session leader to join their game session. We've updated the file format for extended storage. When you connect an extended storage device, its file format will be updated.
The Communities feature is no longer available. PS4 console system software notices. Notices Do not download or install the update using data other than the official update file provided online by Sony Interactive Entertainment.
Do not download or install updates by methods other than those described in the system documentation or on this website. If you download or install update data from a different source, by a different method, or on a system that has been altered or modified in any way, the system might not operate properly and might not be able to install the official update data.
Any of these actions can void the system warranty and affect your ability to obtain warranty services and repair services from Sony Interactive Entertainment.
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